Company > About Us
Our Vision
To become the preferred Glass Supplier of choice in the Australian Glass & Glazing Industry by holding its strong values in quality, customer service and reliability.
Our Mission
Providing a solution to the glazing industry by focusing on 6 key elements;
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Quality
We pride ourselves on setting the benchmark in the industry for quality.
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Lead times
We deliver most of our services with a turnaround time of less than three working days.
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Reliability
We strive to always deliver what we promise.
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Resources
The Company has invested in a state of the art factory, plant and equipment, IT software and staff training to ensure we can meet clients needs.
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Value for money
We strive to offer our clients the best value for money glass service.
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Work ethic
The organisations employees have a strong work ethic.
Our Culture
- Team and individual successes are recognised, acknowledged and celebrated
- Open, honest and transparent communication at all times
- Under promise and over deliver
- Great pride in production and delivering quality products and services
- High levels of personal presentation and professionalism
- Good work-life balance: Dynamic, Energetic & Fun
- Learning & career development is encouraged and fostered for all employees
- A zero harm policy creates a safe environment for minimum accidents
- Show respect towards one another
- Show accountability for our actions and maintain a positive attitude
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Thank you to you and your team for supplying the urgent mirror to us yesterday. Your service and quality is greatly appreciated.
By providing this mirror, defect free and in such a short space of time, you have helped ensure another client gets their keys on time.
Please pass my thanks and appreciation on to your team!
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Great guys. Best service in WA. Put the so called competition to shame
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Great Service. Have not seen better service in the glass industry.
Great business ethics as well. Whoever you are using as your glass supplier give these guys a shot.
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Always a pleasure to deal with, knowledgeable staff that work with you to meet deadlines and requirements. Pricing competitive with other major suppliers.
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May I just say that your staff at Tough Glass are providing us with excellent service. We have never in all the years experienced such a service. I rang on Wednesday to request a couple of urgent panels for which we collected this morning. That truly is amazing!!
Everybody should use Tough Glass and I would never use anyone else regardless of pricing like some do. I don’t think we have ever received a bad piece of glass from Tough Glass either. It’s a credit to you and your staff.
